Frequently Asked Questions
Everything you need to know about shopping with TOPDON Global.
What shipping methods are available for my order?
We offer standard and expedited shipping options globally. Most orders are processed within 1-2 business days, and delivery times vary based on your location and the selected shipping service at checkout.
What is your return and refund policy?
We provide a 30-day return policy for most items. Products must be in their original packaging and condition. Once we receive and inspect your return, a refund will be issued to your original payment method.
Are TOPDON products covered by a warranty?
Yes, all our professional diagnostic tools and automotive accessories come with a standard 12-month manufacturer warranty. This covers any defects in materials or workmanship under normal use.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region to ensure a secure checkout experience.
Do I need to pay customs duties or taxes?
Orders may be subject to import duties and taxes once a shipment reaches your country. These charges are the responsibility of the customer. Please check with your local customs office for specific rates.